FAQS

Once you have completed your purchase on the website, you will receive an email confirming your order details. We will then update you again via email that your order has been dispatched and is finally on its way to you!

If your order hasn’t already been processed, we can change your order for you. You must notify us as soon as possible. If you do wish to change your order, all you have to do is email us hi@starkersgroup.com, telling us what changes you would like to make to your order.

Yes of course. If you make an order then wish to cancel it, as long as we haven't dispatched your order - just email in to hi@starkersgroup.com and explain that you want to cancel your order.

Yes of course. Simply fill in the postage address and billing address, different or the same, and we will send the order out to the delivery address.

Oops! If you have accidentally ordered the same thing twice please call or email us and we will organise a refund.

We take payment by Mastercard, Visa, PayPal, Amazon Pay and Apple Pay plus we offer Klarna & Clearpay!

If you are a UK customer, we offer a Tracked 3 – 5 working day delivery. Delivery for anywhere else in Europe can take 5 – 10 working days and finally the rest of the world (ROW) is 5-12 days

We are very sorry to hear this, please contact us immediately by email hi@starkersgroup.com and we can look into this for you!

Of course you can, provided we haven’t already shipped your parcel! You can drop us an email at hi@starkersgroup.com, and we shall try our absolute best to get this changed for you in time. Please provide the new address in your email to speed up the process!

Depending on where you are in the world, there is a possibility. Please note any additional shipping costs, taxes and/or duty applicable to your order are non-refundable.

Our Packaging is Branded with the Tutti Rouge Logo - if you would like discrete packaging, please leave us at note at checkout and we will sort the rest!
This excludes Toy purchases - these are sent in discrete packaging as standard!

Our warehouse dispatches parcels 3 days a week, and is closed on Saturday and Sundays (plus bank holidays and public holidays).

We are sorry to hear the items are unsuitable for you. If you do wish to return an item simply fill in the returns form that is enclosed in your order stating if you would like a refund or an exchange. Package the items up and head down to your local post office or any courier of your choice to send it back to us.

Here are Tutti Rouge we have stringent quality control checks in place to avoid this happening. If you do come across a fault, you must contact us immediately so we can get this resolved for you as soon as possible on hi@starkersgroup.com and we will replace the garment.

All Returns from the week are processed on a Friday, and exchanges will be dispatched on the following Monday (except on Bank Holidays and Public Holidays)

As soon as you have been notified your return has been processed and the money returned this can take 5 - 7 working days to show on your statement and in your account.

Yes, you do have to pay for postage on your return and it is also your responsibility to make sure they are delivered back to us safely.

Unfortunately, we do not accept orders that are returned past the 28-day period. If you do find yourself in this predicament, please contact us – hi@starkersgroup.com

Do you need any size or style advice on your exchange? Please let us know. Team Tutti is here to the rescue – If you have already made up your mind, simply fill in the returns form that is enclosed in your order, stating that you would like an exchange and the styles/sizes you want to swap for. Head down to your local post office and post the items back to us. We will notify you by email as soon as we receive them.

Absolutely! We pay for the exchange’s postage, because we want you to get the right lingerie as much as you do!

Yes of course! If everything adds up to the value of your exchange you are more than welcome to try a completely different colour or style .

You can return these if they are returned in the condition you received them. So that would be in the original polythene bag, unworn with swing tags and hygiene stickers all intact.

We offer the following size range: 30-48 / D-GG XS – 6XL We also offer a range of gorgeous bralettes and bodies where we advise you to check our size charts to get the best fit for you or you can always drop us an email to hi@starkersgroup.com if you need any advice.

This can be a common problem however we will need to do a little investigating to find out why this has happened. We would recommend you contact us by email and we can advise you on the best size and shape that suits YOU.

Oh no! Don’t worry though, we are always on hand to help! You’re best to contact us and let us know the exact problem you are having. Is the cup too small or maybe the band is too tight? Or maybe you aren`t sure! Let us know your symptoms and we can guide you to the correct size or style that will work just for you.

We do! This are held at our head office in Leicestershire with our Bra Queen, Jess.
These need to be pre-booked with our team so drop us an email at hi@starkersgroup.com, letting us know what size you are wearing and the issues you are having and we can book you in!

We can indeed, we are the fuller bust experts after all! You can talk to us about fit or sizing through email or phone. We are more than happy to advise you on the best sizes and must have styles!

You can leave a review on our website by finding the item you ordered and leaving a comment in the reviews section at the bottom of page. We encourage leaving reviews, as we love to hear what our customers think and are always striving to keep improving our ranges and products.

Hopefully you won’t have to, but if it does happen, please contact us immediately. You can email us hi@starkersgroup.com, we are more than happy to chat through any problems you may have.

We try and make sure everything runs as smoothly as possible, but if a problem does occur, we will inform you of any issues by e-mail as soon as possible.

We need to sleep too! We are on hand Monday to Friday 9am – 5pm GMT, excluding Bank Holidays & Public Holidays.

Why thank you, that’s so very kind of you! We pride ourselves on our customer service and love to hear what our customers think. If you really think one of our team members has gone that extra mile then we would of course love to hear all about it!

We offer an exchange or refund on all sale items as long as they are returned in the way you received them, In the original bag and with all swing tags and hygiene stickers intact.

It looks like we have a technical error on our hands! Please contact us straight away by email (hi@starkersgroup.com) - We will get back to you as soon as we can to resolve this.

That’s easy! All coupons can be applied at the checkout.